Shipping, returns & refunds.

Effective August 14, 2026

This policy applies to purchases made directly through an authorized CoreVital checkout. It does not cover products purchased from an unauthorized reseller. The policy displayed at checkout on the date of purchase governs that order.

1. Order processing

Burn preorder: Preorders are being prepared for fulfillment. Shipping is planned to begin August 29, 2026; timing may change. This is one bottle purchased one time, with no recurring billing, automatic refill, or subscription.

In-stock orders are ordinarily prepared for shipment within 1–3 business days after payment authorization. Business days exclude weekends and U.S. federal holidays. Launches, promotions, holidays, severe weather, or unusually high volume may require more time. Processing time is separate from carrier transit time.

We may hold or cancel an order to verify payment, correct incomplete information, address suspected fraud, comply with law, manage inventory, or protect customers and the company. If we cancel a paid order before shipment, we will issue a refund to the original payment method.

2. Shipping and delivery estimates

Available shipping methods, prices, and current estimates are shown at checkout. Our planned standard domestic delivery window is 3–5 business days after the carrier accepts the package, following the 1–3 business-day processing period. The final estimate shown at checkout governs each order.

Delivery dates are estimates unless expressly identified as guaranteed at checkout. Carrier congestion, weather, public emergencies, labor disruptions, security inspections, transportation failures, and incorrect or incomplete addresses may cause delays outside our direct control.

3. Unexpected delays

If we cannot ship within the timeframe promised at checkout—or within 30 days when no timeframe was stated—we will provide legally required notice and offer the choice to accept the delay or cancel the unshipped order for a prompt refund.

4. Tracking, addresses, and delivery

When available, tracking is sent to the email used at checkout and may take up to 48 hours to update after label creation. Review the shipping address before ordering. Send corrections to support@corevitalnutra.com immediately; an address may not be changeable once fulfillment begins.

If a package is returned because of an incorrect or incomplete address, refused delivery, or failure to retrieve it, we may refund eligible merchandise after it returns, less original shipping and carrier return costs, or offer reshipment after new shipping charges are paid. We do not deduct those costs when the problem resulted from our error.

5. Lost, missing, damaged, or incorrect packages

If tracking has not updated for seven calendar days, or a package is marked delivered but cannot be found, check the delivery area, household members, neighbors, building management, and carrier notices. Then email support with the order number and shipping address.

Report visible damage, leakage, broken seals, missing items, or an incorrect product within seven calendar days of delivery. Do not consume a product with a broken or questionable safety seal. Include the order number, a description, and clear photographs of the product, seal, lot information, shipping label, and exterior packaging.

6. Standard unopened-product returns

For eligible direct purchases other than an approved Burn first-bottle satisfaction request, submit the return request within 30 calendar days after confirmed delivery. The product must be unused, unopened, in its original packaging, and have every factory safety seal fully intact.

Opened, used, empty, altered, or unsealed products; samples; gift cards; promotional gifts; final-sale items clearly identified before purchase; and products bought from unauthorized sellers are not eligible under this standard policy except where required by law. This does not override an otherwise eligible request under the separate Burn 30-Day First-Bottle Guarantee.

7. How to request a standard return

1. Email support@corevitalnutra.com. Include the order number, purchaser name, checkout email, product and quantity, reason for the request, and clear photos showing the unopened product and intact factory seals.
2. Wait for written authorization. Support will confirm the applicable policy and provide instructions. Unauthorized returns may be refused or delayed.
3. Pack an authorized return securely. Include the authorization information and use a trackable method. Unless the return resulted from our error, damage, or defect, the customer is responsible for return shipping and risk of loss until delivery.
4. Allow inspection. Standard unopened-product eligibility may be confirmed after the authorized return is received and inspected.

8. Refunds and exchanges

Approved standard returns are refunded to the original payment method for the eligible product purchase price. Original shipping, expedited shipping, return postage, duties, and similar charges are not refundable unless CoreVital made the fulfillment error or applicable law requires otherwise.

We generally initiate an approved standard refund within seven business days after inspection. A bank or card issuer may require an additional 5–10 business days to post the credit. We do not guarantee direct exchanges; support may advise returning an eligible unopened product and placing a new order.

9. Contact and records

Send shipping, return, refund, damage, and delivery questions to support@corevitalnutra.com. Keep your confirmation, tracking, photos, return authorization, and shipping receipt until the matter is resolved. Support will never ask for your complete payment-card number by email.

Nothing in this policy limits rights that cannot legally be waived. This operational policy should remain aligned with the final Shopify checkout, fulfillment arrangements, payment-provider requirements, and applicable consumer law.